Operating procedures

Procedures for Cape Consumers suppliers / retailers

1. A Cape Consumers transaction is identical to that of an ordinary credit card transaction. The Cape Consumers card holder will present either a Gold or Silver card.
2. An authorisation code might be necessary due to the value of the transaction. Please phone your bank’s help desk to obtain an authorisation code, otherwise phone Nedlink on 0860 321 222 if you have a Nedlink terminal or Absa on 0860 100 017 if you have a Absa terminal. Alternatively phone Cape Consumers on 021 409 7600 (Mondays to Fridays: 08h30 – 18h00, Saturdays: 08h30 – 14h30 and Public holidays: 09h00 – 13h00).

The member’s card number is essential to authorise so this should be on hand.  

In the event that an authorisation code is not phoned for by supplier/retailer the supplier/retailer will run the risk of non-payment.

Please note: You must have your Cape Consumers contractor number and your merchant number for the bank on hand when calling in for an authorisation as it will be asked for. Place this information where your staff can see it as this will alleviate unnecessary delays and minimise frustration on the banks part as well as the customer.

1. Any hot cards or fraudulent cards will be detected as and when you call for the authorisation.
2. Please bear in mind that not every Cape Consumers member has a budget facility.  If the member requires a budget facility Cape Consumers needs to be contacted to set up a budget facility. This might effect the transaction if the member has to obtain a budget facility first.
3. The details (authorisation and merchant code) must then be entered in order to appear on the transaction slip.
4. Do your banking in the normal way as the transactions register on our system as they take place.